Professional experience
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since 2021
Director
Coffee INN Hostel, Berlin-Schöneberg
208 beds, café on the ground floor. Full responsibility for operations, staff and result.
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2017 – 2021
Head of operations
NEOHOSTEL, Berlin
600 beds, 33 staff. Built the operating structure for a 24/7 business at that scale.
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2014 – 2017
Head of operations
Cityhostel Berlin
450 beds, 30 staff. Focus on occupancy management and channel mix.
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2012 – 2014
Project lead
Cityhomes Dikili, Turkey
Setting up and running a holiday resort – different country, different season, same key figures.
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2009 – 2012
Property manager
MEININGER Hotels
Standardised processes inside a growing chain – and which parts of that transfer to independent properties.
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2007 – 2009
Front office manager
baxpax Hostels, Berlin
First leadership role: rota, onboarding, complaint handling.
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2005 – 2007
Front desk
Happy Bed Hostel, Berlin
The beginning. Night shifts, check-ins, and the realisation that this industry never gets boring.
Degrees & further education
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2022
ThePowerMBA
ThePower Business School
Business administration, digital business, finance.
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—
Business Informatics (B.Sc.)
PFH Private University of Applied Sciences, Göttingen
The interface between operations and systems – the basis for every digitalisation project since.
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—
Certified trainer (AEVO)
IHK Chamber of Commerce
Licence to train apprentices – used regularly in the hostel.
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—
Commercial apprenticeship
BBS 14
Commercial foundation.
Voluntary work
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—
Berliner Netzwerk
Co-lead with Wolfgang Gellert. Monthly meetings for owners and managers of Berlin’s small and mid-sized businesses.
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—
Hostel Round Table
Founder and lead. A forum for managers and owners of Berlin hostels.
Languages
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German
native
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English
fluent
Alexander Dolle-Koch · Berlin · alexander@dolle-koch.berlin